Frequently asked questions
Shipping & Delivery
Orders placed on business days before 11:59 p.m. are shipped the same day.
For the Netherlands and Belgium, this generally means that your order will be delivered the next business day.
Estimated international delivery times:
- Netherlands & Belgium: the next business day
- France & Germany: 1–2 business days
- United Kingdom: 2–4 business days
- United States & Canada: 3–7 business days
- Rest of Europe: 2–5 business days
- International: 4–10 business days
During holidays or periods of increased demand, delivery times may vary slightly. We will of course keep you informed at every step, so your order can make its way to you worry-free.
As soon as your order leaves our warehouse, you’ll automatically receive an email with a personal track & trace link.
This lets you see where your package is at any time — from our world right to your door.
A little magic, delivered transparently.
Order
Very simple.
- Choose the desired product and add it to your shopping cart
- Click ‘Checkout’ and enter your details
- Select your preferred payment method and confirm your order
Once your order has been placed, you will receive a confirmation by email.
From that moment on, everything is carefully prepared in our workshop — and shipped quickly to your address.
Absolutely. We’re happy to deliver worldwide.
Whether you live in Paris, Antwerp, or Berlin — your order will be packed and shipped with the same care.
Shipping costs and delivery times are calculated automatically during checkout.
Beauty knows no boundaries.
Pay
You can pay with: iDEAL | Wero, Klarna, Apple Pay, Google Pay, Bancontact, Visa, Mastercard, American Express, Maestro, USDC, and MobilePay.
Yes, you can do that with Klarna Pay Later.
SEPA stands for Single Euro Payments Area. This is the name of the new uniform scheme for domestic and European payments. An IBAN (International Bank Account Number) is a number that replaces all domestic account numbers. The BIC (Business Identifier Code) is an internationally standardized bank code used to identify payment service providers worldwide.
Returns
Beauty should be effortless — even when you want to make a return.
You have 30 days to return your order (unused and in its original condition).
Just send us a message by email, and we’ll personally guide you through the return instructions.
We’ll ensure a seamless process, just as you would expect from us.
The amount will be refunded within 14 days after cancellation. However, we must wait until we have received the package or until you have demonstrated that the package has been sent. When the package arrives, we always inspect the return shipment.
Unfortunately, for logistical reasons, it is not possible to exchange an item.
Of course, you can return your order within 30 days and then place a new order for the product you want. This keeps the process quick and straightforward, for you and for us.
Complaints
We strive to provide every customer with the best possible experience. If you nevertheless have a complaint about a product or our services, please feel free to contact us via our contact form or send an email to care@marygeorges.com.
We will provide a substantive response to your complaint within 14 days of receiving it. If it takes more time to handle your complaint carefully, we will inform you within this period.

Contact
For personalized support, questions, or advice, our Client Care team is available every day.
Email: care@marygeorges.com
Telephone: +31 (0)85 401 5244
Return address:
Prinsenweide 2G
7317 BB Apeldoorn
The Netherlands
Registered office address:
Keizersgracht 520
1017 EK Amsterdam
The Netherlands
Mary Georges is a trade name of Innovision (Chamber of Commerce: 90375505 and VAT: NL004810954B56).

